Privacy Policy

1. Who We Are

LoadAnvil ("LoadAnvil," "we," "us," or "our") provides cloud-based transportation management software (TMS) for trucking carrier companies operating in the United States. Our platform includes a web application for dispatchers and owners, and a mobile application for drivers.

Contact: stan+support@loadanvil.com

2. Information We Collect

Information you provide:

• Account information: name, email address, phone number, and job role
• Company information: company name, DOT/MC number, address
• Operational records: load details, trip data, rate confirmations, bills of lading, proof of delivery documents
• Financial records: rates, payments, expenses entered by your company for internal accounting

Information collected automatically:

• GPS location data (drivers only): collected while the mobile app is active during an assigned trip, for real-time dispatch visibility and mileage tracking
• Device information: device type, operating system version, app version
• Technical logs: crash reports, diagnostic data for security and troubleshooting

3. How We Use Your Information

We use collected information to:

• Provide and operate the LoadAnvil platform (dispatch, trip tracking, load management, invoicing, reporting)
• Display real-time driver location to authorized dispatchers and owners within your company
• Calculate mileage, profitability, and financial reports
• Send notifications about load assignments and status updates
• Provide customer support
• Maintain security and prevent fraud
• Comply with applicable law

We do not use your information for advertising purposes. We do not build advertising profiles from your data.

4. Location Data — Driver Notice

If you are a driver using the LoadAnvil mobile app:

• GPS location is collected while you are logged in and have an active trip assigned or choose your status - "Available"
• Location is not collected continuously outside of active trip sessions (Off duty)
• Your employer (the carrier company) has authorized this tracking as part of dispatch operations
• Some U.S. states require separate written notice from your employer regarding electronic monitoring — this policy covers LoadAnvil's data practices; your employer is responsible for any state-required employee monitoring disclosures

5. How We Share Information

We do not sell your personal information.

We may share information with:

• Cloud infrastructure providers (e.g., AWS) who host and process data on our behalf under strict confidentiality agreements
• Other authorized users within your company, based on role-based access controls (drivers see only their own loads; dispatchers and owners see company-wide data)
• Law enforcement or government authorities, when required by subpoena, court order, or applicable law

Data is isolated per company. Users from one company cannot access data belonging to another company.

6. Data Retention

Operational records (loads, trips, financial entries) are retained indefinitely in an inactive state after deactivation for audit and compliance purposes. This is consistent with recordkeeping requirements applicable to the U.S. trucking industry (FMCSA regulations).

Personal account data for users whose company has terminated service will be retained for a consistent period and then anonymized or deleted upon written request, subject to legal retention obligations.

7. Your Privacy Rights

Depending on your state of residence, you may have rights under applicable U.S. state privacy laws (including California CCPA/CPRA, Colorado CPA, Connecticut CTDPA, Virginia VCDPA, and others), including the right to:

• Know what personal information we hold about you
• Request a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of the sale or sharing of personal information (note: we do not sell personal information)
• Non-discrimination for exercising these rights

To submit a request, contact us at stan+support@loadanvil.com. We will verify your identity before processing the request.

8. Data Security

We implement industry-standard security measures, including:

• Encryption of data in transit (TLS)
• Role-based access controls
• Full audit logging on all key records
• Infrastructure hosted on AWS with WAF protection

No method of data transmission or storage is 100% secure. We cannot guarantee absolute security against all threats.

9. Children's Privacy

LoadAnvil is a business tool intended for adult professionals in the commercial trucking industry. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware of such a collection, we will delete it promptly in compliance with the Children's Online Privacy Protection Act (COPPA).

10. Third-Party Links

Our platform may contain links to third-party services (e.g., mapping services). This Privacy Policy does not cover third-party practices. We encourage you to review the privacy policies of any third-party services you access through LoadAnvil.

11. Changes to This Policy

We may update this Privacy Policy as our product evolves or as required by law. We will notify company account owners of material changes by email or in-app notice. The "Last updated" date at the top of this page reflects the most recent revision.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights:

Email: stan+support@loadanvil.com
Website: https://support.loadanvil.com/